Discontinuation of Service Due to Non-Payment
Payments are due 21 days from the billing date. Payments not received (postmarks will not be accepted) become delinquent 28 days after the billing date.
All delinquent accounts will be assessed a 10% penalty fee.
Continued failure to pay may result in additional penalties, termination of service, and a lien against the property.
Discontinuation of Service Due to Non-Payment Procedures
90 Days Delinquent - Customers with delinquent account will receive a "Notice of Service Disconnection" via U.S. Postal Service and/or email.
97 Days Delinquent - Door Hanger will be provided at the property if the account remains in delinquent status.
110 Days Delinquent - Customers who remain delinquent or have not made payment arrangements with the District will receive a "Notice of Discontinuance of Service" via Certified Mail, indicating a 10-Day Notice.
117 Days Delinquent - Start of the 10 day notice to discontinuance of service.
Two Days Prior to Discontinuance of Service - Good faith effort to reach by telephone the customer residing or responsible for property with delinquent account.
Discontinuance of Service Due to Non-Payment Reference and Ordinance
Pursuant to the NCSD Water Ordinance, to avoid discontinuance of water service, the delinquent customer must contact the District administrative offices between the hours of 8:00 am and 4:00 pm to either make a payment in full or make other payment arrangements.
Payment can be made online at www.northstarcsd.merchanttransact.com/QuickPayment, by phone at (530) 562-0747, or in person at 900 Northstar Drive, Truckee, California, 96161.
If a payment or payment arrangements have not been made by 4:00 pm on the shut-off date indicated in Discontinuance of Service letter, water service to the customer's property will be disconnected at the start of the following business day. A $60 fee will be applied for disconnection/reconnection services during normal operating hours and $120 will be charged if after hours. If water service is disconnected, the account will continue to incur user fees and late charges until brought current. Reconnection shall not be made until all fees, including penalties and disconnection/reconnection fees have been paid. The District Water Ordinance including Sections 12.09 and 12.15 which further describe options available for the Amortization of Delinquent Service and the Appeals Procedure are detailed below. If required, the full water ordinance is available online at www.northstarcsd.org.
NORTHSTAR COMMUNITY SERVICES DISTRICT WATER ORDINANCE 21-05
12.09 Amortization of Delinquent Bill for Service
Every complaint or request for investigation by a customer that is made within 5 days of receiving the disputed bill, and every request by a customer that is made within 13 days of the mailing of the notice required by Discontinuance of Service, Section 12.05, page 54, for an extension of the payment period of a bill asserted to be beyond the means of the customer to pay in full during the normal period for payment shall be reviewed by the General Manager. The review shall include consideration of whether the customer shall be permitted to amortize the unpaid balance of the account over a reasonable period of time, not to exceed 12 months. Any customer, whose complaint or request for an investigation has resulted in an adverse determination by the General Manager, may 56 NCSD Code Ordinance 21-05 12. Enforcement appeal the determination to the Board of Directors.
12.15 Appeals Procedure
Any person aggrieved by a ruling under or interpretation of the provisions of the District Code may submit a written appeal to the General Manager of the District 30 days of the date that the applicant is advised by the member entity or by the Agency of any action. The appeal shall set forth the events and circumstances leading to the appeal, the nature of the ruling or interpretation from which relief is 12. Enforcement NCSD Code Ordinance 21-05 57 sought, the nature of the impact of the ruling on appellants’ property or business, together with any other reason for the appeal. Should the aggrieved person not be satisfied with the determination of the General Manager, he/she shall ask to appeal the decision of the General Manager to the Board of Directors within 30 days of the date that the General Manager’s determination is made. The General Manager shall then submit such appeal together with his/her recommendations to the Board of Directors at the next regularly scheduled meeting, which shall forthwith study the matter, hear testimony and reasons for such appeal, and prepare a written decision summarizing the findings and ruling of the Board which shall be sent to the appellant within 30 days following that meeting. After a decision is reached by the Board of Directors which results in the granting, denying, or revocation of a permit, the appellant must bring any legal action against the District within the time limits set forth in Section 1094.6 of the Code of Civil Procedure which provisions are applicable to the District.
